Third, If you have not opened an account with the Bank, please bring your ID card and seal to the Bank's domestic branches to open an account and apply for online banking at the same time.

Fourth, the service function:

Note

1. If you have applied for the transaction function online, and the chip financial card already has the non-contracted transfer function, you can use the main account of the chip financial card in your account as the transfer account to perform unconventional transfer transactions and payment tax transactions in NTD.
2. The transaction mechanism is "electronic signature" or "chip financial card", and you can change the communication address / phone online.
3. O：indicates available functions, X：indicates unavailable functions.

Yes, if you apply for online banking services at the Taipei branch, simply complete the agreement at the Taipei branch and fill in the Taipei and Kaohsiung branch account, but please bring the passbook of the Kaohsiung branch account, (Limited to the Network Receipts and Payments account, the passbook home page is covered with a deposit seal) and seals to reduce your time.
If you are the Network Receipts and Payments individual account, you can bring your ID card, deposit seal and passbook to all domestic branches .

Yes, the transfer function can be selected according to your needs. Please do not fill in the current account number in the “Export Account” field when you apply at the counter. If you want to apply for the transfer function, please go to the original application branch in the future; the Network Receipts and Payments individual account (that is, the passbook home page is stamped with a deposit seal), and you can also bring your ID card, deposit seal and passbook to all domestic branches.

There are four mechanisms for online banking transaction. The four methods are electronic device such as USB, user password, the ATM card and the mobile notification service.

1. 1. Electronic device (with the certification of the financial XML format)

   You must go to the bank to sign an agreement, and apply for the certification of the financial XML format. You will acquire the “identification data”, and the electronic device which is I-key.
   After completion of the applying procedures, please log into the online banking and go to the “registration center” to download the E-voucher. The I-key are $600 each, and the annual fee will be deducted automatically online. The fee would be NT150 for personal account, and NT900 for company account. The period of validity is a year.

2. 2. Trading user password

   Those who haven't applied for E-voucher can only use user password for transactions (such as enquiry, the transaction of registered account, etc.).

3. 3. The ATM card ( With Card Reader)

   If the card already has the transfer function, you can use the card and the card reader to do the transaction.

4. 4. Mobile Notification Service

   To improve the convenience of the online banking, we provide the notification service. By binding the user’s mobile device to confirm the respectively lower risk transactions. After binding the mobile, the user can do the non-registered transaction, payment service, changing one’s phone number and the home address though the online banking.

All transactions in online banking were used in SSL 256bit encryption to ensure transmission security. The user password could be used in registered account transaction, while non-registered account transaction requires the more secure mechanism such as I-key, the ATM card with card reader, and the mobile notification service.

Online banking offers ten types of functions, as described below:

First, According to the current security mechanism of the Bank, the daily transaction amount for the designated and non-predesignated transfer accounts are as follows(The following amounts are in NT dollars):

Foreign exchange transfer service hours are from 9:10 am to 3:30 pm on bank business days from Monday to Friday (buy and sell foreign currency and agreed transfer transaction hours are from 09:10 to 23:00 on bank business days from Monday to Friday). Other items are available 24 hours a day, but the transfer time of inter-bank transfers is in accordance with the operation regulations of each transfer-in bank.

Yes, you can find out all the account transaction details of your own (the company) opened in the Bank.

Yes. The Bank's online banking provides functions such as foreign exchange deposit accounting inquiry, foreign exchange comprehensive deposit, foreign exchange comprehensive deposit and withdrawal, foreign exchange transfer and foreign exchange outward remittance.

Yes. The total number of transactions (including general online banking, corporate online banking, mobile banking and telephone banking) on the same day is the total number of transactions for the single-customer foreign exchange deposits and settlement transactions, which are equal to NT$1,000, total is limited to 20 times.

Yes, but only for Taiwan Business Bank depositors. Please log in to the "General Internet Banking" account to withhold the parking fee of the person or others. Currently, you can pay the parking fee for the roadside in Taipei City, New Taipei City and Kaohsiung City. The operation process is as follows:

※If you have not applied for online banking, please apply for “General Internet Banking” first, and designated transfer function.

※After the application effective, your parking ticket will be automatically charged by the system, and E-MAIL will notify you of the payment result. You can also log in to “General Internet Banking” for enquiry.

※ Withholding parking fees are free of charge, and you are welcome to use them more.

Online banking provides electronic transaction statements, fund electronic statements and credit card electronic bills. Please log in to the online banking "online service area", "funds" or "credit card" option to apply for electronic bills; such as if the email address is changed, please log in and change it to send the electronic bill.

Please log in to "My Email" in "Personal Services" - "Email Settings" of Internet Banking. After the first setting is completed, the Email Notification Service function will be enabled, the transfer will be successful, the reservation will be debited, the designated transaction result, the deposit will be notice of expiration, fund stop loss/take profit point and related services and offers, such multiple notification services. Remind you, in order to inform you, please confirm the correctness of your email address, thank you!

To apply for a general online banking customer with the "Bank's Chip Financial Card" online, log in to the general online banking "Online Service Area" and click on the "Transfer Function Request/Cancel" to apply.

In order to control the security of online transactions, the online banking user password is locked, and you have to go to the counter to handle the password reset. If you are in a foreign country, you can entrust your family to handle it, but you need to contact the foreign unit to apply for authorization and send the certificate to Taiwan for your agent. After receiving the certificate of authorization, asks the agent to hold the certificate, the account opening seal of the authorized person, the identity certificate and the seal and identity document to reset the password during the business hours to the branch.

If you have designated transfer account, then will have the function of instant transfer and reservation transfer. You don't need to apply for an appointment transfe at cabinet.

The predesignated transfer transaction limit of online bank, is to calculate the cumulative transfer amount on the day combines the transfer date with the instant transfer.

The appointment transfer period is up to three years, and the appointment must be completed one day before the transfer date; If the transfer date of the appointment is the date that the calendar does not have, the end date of the month is the transfer date. NTD predesignated transfer, if the case is on holiday, the transaction will be executed as usual; For the predesignated transfer of foreign currency, if the case is on holiday, the transaction will be postponed to the next business day.

The transfer rate take the listing exchange rate at 9:10 am on the actual transfer date, and compares the second: [Service Items] A10 provides exchange rate concessions.

Please use the "Reservation Transaction Result Enquiry" of the online banking "Accounting Enquiry" - "Reservation Transaction Enquiry / Cancellation" to check the results of the appointment transaction transfer in the last six months. For the result of the transfer on the day of the transfer, please do so in the morning, execution after 10:30 is the final result of the transfer of the day (unsuccessful transactions will be carried out again at 10:00 am on the same day). For those who have already logged in to "My Email", the transfer result will be sent to your e-mail address. Please log in to the e-mail address. If you change the e-mail address, please also update the e-mail.

The password change and reset, the registered appointment transfer is still valid, and the transfer operation will be performed according to the appointment instruction on the transfer date.

When the above data entry error exceeds the number of times and the system is deactivated, the previously registered appointment transfer is still valid, and the transfer operation will be performed according to the reservation instruction on the transfer date.

The electronic voucher update is unsuccessful, cancelled or expired. The registered electronic signature reservation transfer transaction is still valid, and the transfer operation will be performed according to the appointment instruction on the transfer date.

If the customer intends to cancel the appointment transfer, the cancellation of the reservation transfer procedure should be completed by using online banking on the day before the transfer date of the appointment. Appointment transfer by user password must be cancelled by user password; reservation transfer by electronic signature transaction (i-Key) must be cancelled by electronic signature. If the customer's user name and password are entered error exceeds the number of times and the system is deactivated or the voucher update is unsuccessful, cancelled, and the expiration of the voucher cannot be used, the previously predesignated transfer is still valid. If you want to cancelled the transfer, and because the above reason cannot log in online banking to cancelled, you should go to the bank where you open online bank account to apply for cancellation of all the appointment transfers on the non-transfer date.

The customer counters apply to cancel the online bank transfer account, and the predesignated transfer of the non-transfer date under the cancellation account stops the transfer operation; Cancelled the transfer to the account, and the predesignated transfer of the non-transfer date will stop the transfer.

It is recommended that you use the following specifications, the higher the computer hardware level, the faster the processing speed:

Hardware: Computer CPU 1GHz, 2GB or more memory.

Software:

1. First, the Mac system can use the browser: Safari, Chrome, FireFox
2. Second, the Window operating system (Window7 (inclusive) or above) can use the browser: IE 11 (inclusive) or higher, Chrome, FireFox, Edge

1. 1.Do not tell others about the various passwords of online banking.
2. 2.Please avoid setting passwords with information such as the ID number, date of birth, company or home phone, etc, that are easily known to others.
3. 3.The personal computer avoids the Browser setting the memory user ID number and password.
4. 4.Please avoid using online computers (such as Internet cafes) to perform online banking transactions, so as to prevent unscrupulous people from using the keyboard to enter the side-recording program to record the data entered by the user and steal private information such as the customer's personal account number and password.
5. 5.Please change your password periodically.
6. 6.When you leave your seat, remember to log out of the online banking system and close your browser.

This is the client IE function that allows you to automatically remember without enter each time. It is not the scope of the Bank's online banking system can control. To prevent your password outflow or other reasons, please turn off this function as follows:

Click “Tools” → “Internet Options” → “Contents” in the toolbar of IE. There is an “AutoComplete” button in “Personal Information”, and then click the option “User Name and Password on Form” to cancel and "clear the form", "clear the password", and then press 『OK』.

It is not recommended to use the automatic memory function to prevent the leakage of ID and password.

After successfully applying for online banking, the branch will give you a copy of the agreement (customer receipt) and the password list. The usage is as follows: The password list includes the user name, user password. Please click on “Internet Banking” from the website of the Bank https://ebank.tbb.com.tw within one month. You can log in to Internet Banking with your ID number, username and password, and change your password when you log in for the first time.

After logging in, perform various inquiry, transfer, payment transaction and login voucher registration center to apply for financial XML certificate, please enter the user password.

1. 1.The Bank provides general online banking customers who keep mobile phone numbers. Using the bank's valid chip financial card with a card reader, the Bank resets the general online banking user name, login password.
2. 2.If you need to go back to the cabinet to handle the reset password, please follow the instructions below:
1. First, Bank depositors:
   1. Legal person: Please ask the person in charge to bring the company registration certificate, ID card, deposit seal and passbook to the account bank to apply for “reset password”. After receiving the password list, please log in to the online bank within one month and change the password, otherwise the password will invalid.
   2. Individuals: Please bring your ID card, deposit seal and passbook to the account bank to apply for “reset password”. The Network Receipts and Payments account (ie, the depositor), can go to any domestic branches. After receiving the password, please log in to the online bank within one month and change the password, otherwise the password will invalid.
2. Second, the Bank's chip financial card online application households:
   Please bring the ID card and deposit seal to the account opening bank to apply for "reset password". The Network Receipts and Payments account (ie, the depositor), can go to any domestic branches. After receiving the password, please log in to the online bank within one month and change the password, otherwise the password will invalid.
3. Third, the Bank's credit card online application households:
   Please contact the Bank's customer service 0800-01-7171. Apply online banking again from the next day after processing.

The user name is 6-16 alphanumeric characters, English should at least 2 digits and is case sensitive, you cannot set only numbers or set the same alphanumeric or serial number (for example, AAAAAA cannot be set). If you need to change, please check in the "Personalization" change of Internet Banking.

Please refer to "Novice" → "Voucher Registration Center", install the voucher vehicle (i-Key) driver, and then log in to "Internet Banking" → "Voucher Registration Center" → "Voucher Management" → "User Application Voucher" apply and download voucher. Once you have completed your application, you can use the electronic signature transaction.

During the morning hours (after 03:01), the Bank conducts system maintenance operations from time to time, suspending customer transactions for about 20 to 30 minutes. At this time, the transaction will wait for the completion of the operation, causing the processing to slow down. Please try again later. Forgive me!

Each message code is described in Chinese. For a clearer explanation, please refer to the "error code" of the online banking announcement.

The “Internet Security Certification” of the Bank's online banking has an encryption length of 256 bits, which is in line with the “Financial Institutions' E-Banking Security Control Operation Standard”. To protect your personal or corporate data, if your browser is unable to process 256-bit encryption, you will not be able to use the Bank's online banking services; if you are unable to log in to online banking, please click the hyperlink to the Microsoft Website Update. But please confirm that the version using IE is version 5.5 or higher.

This may be a problem set for the client IE, as follows:

Please open IE, click "Tools" in the IE toolbar, then "Internet Options" and then select "Advanced". Do not tick the "Settings" → "Security" → "Use TLS 1.0" option, please click " OK, and retry to login.

Please select "Tools"→"Privacy" in "Internet Options" to find the cookie option, and check "Always allow session cookies".

The online banking electronic signature transaction uses the financial XML certificate of TWCA, and it must pay TWCA's voucher fee. The current annual fee for the certificate is NT$150 for the individual and NT$900 for the legal person. The validity period is one year.

According to the financial XML voucher operation, the use of financial XML voucher requires to use the storage of voucher vehicle and public and private secret keys. The "voucher vehicle" is NT$600 per piece. If the "voucher vehicle" is not damaged, it can be unlimited duration use.