Code: E239
Message: The number of times the password is incorrect is as follows:
General Online Banking：
1. Reset Online Now。
2. Counter reset: Please bring your “ID Card” and original seal to the counter of your bank for handling.
3. Credit card internet applicants: Please contact our customer service at 0800-01-7171 to apply for online banking online again the next day after processing
Code: E240
Message: User name errors exceeded the number of times:
General Online Banking：
1. Reset Online Now。
2. Counter reset: Please bring your “ID Card” and original seal to the counter of your bank for handling.
3. Credit card internet applicants: Please contact our customer service at 0800-01-7171 to apply for online banking online again the next day after processing
Forget Password
You can use the bank's valid IC ATM Card with a card reader and SMS to verify your identity, and then you can reset your username and password (the SMS will be sent to your bank's mobile phone number). Please select the item to be reset below to reset：
Please follow the instructions below：
Corporate：The person in charge is required to bring the company registration certificate, identity card, deposit seal and passbook to the account opening bank for "reset password". After receiving the password slip, please log in to the online banking and change the password within one month. The expired password will become invalid.
Individual households：Please bring your ID card, deposit seal and passbook to the account opening bank for "reset password". For all bank accounts (i.e. depositors), you can also go to branches in China. After receiving the password slip, please log in to online banking and change your password within one month. The expired password will become invalid.
If you apply for internet banking services with your credit card, you can contact our customer service at 0800-01-7171 to reset your credit card, and you can apply for online banking again online the next day
